Concierge Services

The hotel concierge position plays a vital role in the daily customer service operations of hotels. The word concierge is French in origin and means "keeper of the keys", and as the 'keeper' the concierge becomes the point of contact for hotel guests who seek information or assistance during their stay. Concierge will accomadate every guest request so long as it is morally, legally and humanly possible. They handle all duties with zeal: mail and messages, recommendations and reservations, travel and meeting planning, personal shopping and professional communications. They are also supreme social advisors, business expediters and personal confidantes. Concierges have their fingers on the pulses of their cities, able to to advise guests on Restaurants, night life, sporting and theatre events, sightseeing tours, shopping etc. We are operating Hilton Istanbul, Conrad Hilton, Sheraton Istanbul Maslak, DoubleTree by Hilton Istanbul Moda, Hilton Bodrum Golturkbuku Resort & Spa and Wyndham Istanbul Kalamıs Marina Hotel Concierge Departments.

  • • Service standards- on the job training given for 15 days.
  • • Theatre, Concert, Match and etc tickets
  • • Car Rental with chauffeur , Smart Car Rental, Vintage Car and Rent A Car
  • • Courier Services
  • • Helicopter Arrangements
  • • Spa treatment reservations
  • • Attractions/tours recommendations and reservations
  • • Dry cleaning, babysitting
  • • Transportation assistance (especially specialized options such as sailing excursions, limo rides, and the like, as well as more standard options such as taxis and airport shuttles)
  • • Post Office Services